WhatsApp auto-service bot: request and status

Mechanics took requests on three personal phones mixed with “when will it be ready?” calls — and in that stream both new customers and statuses of cars in progress got lost. Nobody had a shared picture: who is waiting for a part, who is in diagnostics, who can already pick up the car. We launched a WhatsApp Business bot that takes a request step by step: job type, make and plate, preferred time. The request hits the database immediately, the shop gets an order card, and the customer can message the bot anytime for status — accepted, in progress, or ready — without calling the front desk. The flow follows Meta’s 2026 rules: one clear job, not an open chat. Result: empty “so how’s my car?” calls dropped sharply, and the shift got a clear intake pipeline instead of chaos in mechanics’ personal chats.